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Using the Customer Self-Service (CSS) Portal

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Customer Service (CSS) Portal.

The City uses the CSS to provide improved operational transparency and efficiency to the public by expanding the number of permit and case types that can be applied for. The system also manages payments and allows users to request inspections online.

How to Use the Portal

Access to the CSS requires a one-time registration process. Customers must designate a single email address for creating a portal account to receive email notifications about application status updates, invoices, and process information.

  • Application and case status , fee payments, and other information will be available in the portal.
  • Users can also access the portal without registering to look up cases and land development activity in their neighborhood.

Anyone experiencing problems related to building, site plan, design review, zoning, or sign zoning applications may contact Neighborhood and Development Services at 319-356-5120.

Applications that Can Be Submitted Online

  • Building Permits including: HVAC/Mechanical, Electrical, Plumbing, Fire Alarm/Sprinkler, Water Tap, Backflow, Hydrant Meter, Solar
  • Certificate of Occupancy
  • Condo Conversions
  • Construction Site Runoff (Subdivision wide and Lot by Lot)
  • Construction Trade Licensing
  • Demolition
  • Grading
  • Fences
  • Floodplain Development
  • Home Occupation
  • House Moving
  • Liquor License
  • Minor Modifications
  • Mobile Food Truck Vendor
  • Signs & Sign Installer’s License
  • Site Plan Review (major and minor)
  • Temporary Uses
  • Boundary Line Adjustments
  • Design Reviews
  • Board of Appeals Applications

Inspections

Inspections for permits must be requested online through the CSS. Once a request has been confirmed by staff it will show its status as scheduled on the applicant’s dashboard. Most inspections will require 24 hour notice.

Payment

Payment for all services will be accepted online in the CSS after setting up an account. Using the online pay option will result in the fastest processing of applications. There is no fee for debit or credit card transactions.

Large payments, invoices greater than $15,000, will continue to be required to be paid using check or money order. When needing to make a large payment, please contact the Department for help with your invoice by calling 319-356-5230.

 Tutorial Videos

Additional guidance for submitting many of these applications can be found during the application process in the customer self-service portal. Several short tutorial videos can also be viewed below. 

First time registration

 

Navigating the dashboard