The City of Iowa City has replaced the former permitting software system ProjectDox and Tidemark, implemented more than 30 years ago, with a new integrated software system called EnerGov.

New Portal

New Customer Self-Service (CSS) Portal

EnerGov provides improved operational transparency to customers and the public and expands the number of permit and case types for which people apply, pay for, and request inspections for online through a citizen self-service portal.

The self-service portal replaces paper or electronic application forms formerly found on the website used by Urban Planning, Building Inspections, Rental Housing Inspections, Zoning, Site Plan review, and Public Works.

How to Use the Portal

For information about how to how to use the portal, including short video tutorials, please visit our Using the Customer Self-Service (CSS) Portal page.

The following applications must now be submitted online rather than via hard copy or the planning & zoning email address:

• Land Development Applications (Annexation, Rezoning, Subdivision, Vacation, Comprehensive Plan Amendments, Code Changes, Johnson County Fringe Area)
• Historic Reviews
• Board of Adjustment Applications (Special Exceptions, Variances, Appeals)

Additional guidance for submitting many of these applications can be found in the application process in the customer self-service portal or on the City’ website.

Changes to Payment

Payment for all services will be taken online in the Customer Self-Service Portal after setting up an account. Using the online pay option will result in the fastest processing of applications. There is no fee for debit or credit card transactions

Large payments, invoices greater than $15,000, will continue to be required to be paid using check or money order. When needing to make a large payment, please contact the Department for help with your invoice by calling 319-356-5230.

Self-Service Portal