The City uses the Customer Self-Service (CSS) Portal so people can apply, pay for, and request inspections online.

This system replaces paper or electronic application forms formerly used by Urban Planning, Building Inspections, Rental Housing Inspections, Zoning, Site Plan review, and Public Works.

• Customer Self-Service (CSS) Portal

Building Inspections Permit Process

Inspections for permits must be requested online through the CSS. Once a request has been confirmed by staff, the status will show as scheduled on the applicant’s dashboard. Most inspections require 24-hours notice.

Payment Process

Payments for all services will need to be made in the CSS after setting up an account. Using the online pay option will result in the fastest processing of applications. There is no fee for debit or credit card transactions.

Large payments, invoices greater than $15,000, will be required to be paid using check or money order. When needing to make a large payment, please contact NDS for help by calling 319-356-5135.

• Use the Self-Service Portal

Rental Inspections Permit Process

All rental permit applicants are required to have an email address to apply for or renew a rental permit. All notifications for inspections, inspection reports, and re-inspections will only be sent out by email.

Using the CSS

For information on how to use the portal, including short video tutorials, visit the Using the Customer Self-Service (CSS) Portal page.

Anyone experiencing problems related to rental housing inspections may contact Senior Housing Inspector Stan Laverman at 319-356-5135.

The following Housing Applications can be submitted online through CSS.

• Abandoned Building Registry
• Board of Appeals applications
• Rental Permits (Bed and breakfast, standard, enhanced, University)

Additional guidance for submitting many of these applications can be found in the application process in the CSS or on the City’ website.